Client Information Package

CTYS Publications

The Vibe is Respect

The Vibe is Respect a community consultation report developed through the leadership of Central Toronto Youth Services in partnership with the Ministry of Children and Youth Services – Youth Justice Division and in collaboration with East Metro Youth Services and York Town Family Services. (November 2016)

FIT Guide
Families in TRANSition Guide, a comprehensive guide  for parents and caregivers of Transgender and gender questioning  youth. Full of practical and sensitive parent-to-parent and professional therapeutic advice, it tries to anticipate and address common questions and concerns, as well as normalize the varied reactions families may have. For copies of this guide, contact us.

Youth-Gender Action Project Y-GAP
A community-based research project among CTYS, Pride & Prejudice, and Rebecca Hammond of Dalhousie University, which was funded through the Ontario HIV Treatment Network. The project was committed to understanding and improving the lives of trans youth living in Toronto and across Ontario through identifying gaps in knowledge about their lives and in current program/service delivery.


Wake Up:
documentary following a group of LGBTQ youth as they conceive, write and perform the play “Wake Up,” a part of CTYS’ Pride & Prejudice/Gender Play program in 2009.

Education & Skills

Skills Development

  • Heritage Skills Development Centre
    Services include literacy upgrading, a GED preparation course and computer skills training. Computer, French, Sewing Classes.

GED Programs

  • Beat the Street/Frontier College
    Services include literacy upgrading, a GED preparation course and computer skills training.
    For young people with psychosis to prepare for the Grade 12 equivalency exam, in both individual and classroom formats, at a pace that suits their own needs.
    416-535-8501 ext. 7300



  • Arrabon House
    Arrabon House for women 13 -18, a group home that provides 24-hour support in a structured and home-like environment.
    Lanthier Place, provides co-op housing to women 16 – 24 as a transitional, independence based living environment
  • George Herman House
    Provides opportunities to learn and master essential life skills, realistic goal setting, financial budgeting support, engaging in the greater community through resources, education and training, as well as interpersonal skills, i.e. conflict management, social interaction
    (416) 924-2539
  • Margaret House
    Housing and services for women 18 and older recovering from mental health issues.
    (416) 463-1481


  • Beverley Lodge
    High-support group home with on-site staffing 24/7, serving at-risk young men, 18 and under



  • C.A.S.H / Houslink
    House link offers shared, self-contained and family units to individuals with histories of mental illness.
    (416) 979-1994 ext 224
  • Sprott House
    Provides assistance to youth who are emotionally unstable, living in poverty, lacking the education, employment, or life skills needed, having trouble with the law, experiencing mental illness, struggling with addictions, or are suffering from the stress of traumatic experiences
    416-928-9622 or 1-800-223-8024
  • Toronto Community Housing
    Provides affordable housing, connects tenants to services and opportunities, and work together to build healthy communities.
    (416) 981-5500

Community Services

  • Integra Foundation
    Integra is an accredited Children's Mental Health Centre located in Toronto; dedicated to helping children and adolescents who experience social, emotional and behavioural problems related to their learning disabilities
  • Oolagen Community Services
    Offers a range of programming for youth with mental health needs, including a walk-in clinic for counselling
  • Distress Centres of
    Provides 24-hour telephone support to those experiencing emotional distress or in need of crisis intervention and suicide prevention
    416-408-HELP (4357)
  • East Metro Youth Services
    A multi-service adolescent mental health centre serving young people and their families
  • George Hull Centre for Children and Families
    Mental health services for children up to age 18 and their families
  • Espace Jeunesse
    French Language mental health services for youth
    416-922-2672, ext 290
  • Gerstein Centre
    24-hour crisis services in Toronto and York
  • Griffin Centre
    Multi-service mental health agency providing flexible and accessible services to youth, adults and their families
  • Integrated Community Health Crisis Response Program
    24-hour crisis services in Etobicoke and North York
  • Kids Help Phone
    24-hour, national telephone and online counselling, referral and information services for children, youth and young adults
  • LGBT Youth Line
    Peer support phone line for lesbian, gay, bisexual, transgender, transsexual, 2-spirited, queer and questioning youth
  • Scarborough Mobile Crisis Centre
    24-hour crisis services in East York and Scarborough
  • Supporting Our Youth (SOY)
    Community development program designed to improve the lives of lesbian, gay, bisexual, transsexual and transgendered youth in Toronto through the involvement of youth and adult communities
  • The 519 Church Street Community Centre
    Serves the lesbian, gay, bisexual and trans communities. Also serves the local neighbourhood, integrating all communities, genders and sexualities.
  • Youthdale Crisis Services
    Outpatient consultation, residential treatment, and psychiatric crisis response for troubled youth and their families

Arts & Recreation


  • Regent Park Focus
    To increase civic engagement and inspire positive change by giving youth the tools and support to create artistic works and media productions.
  • Sketch
    For homeless and street involved youth : spaces for self-expression & skill-building, exhibition & sale of artwork, connections to mentorship and apprenticeship, support for education or a career in the arts
  • SOY – Supporting our Youth
    For LGBTQ youth: to create healthy arts, culture and recreational spaces for young people; provide supportive housing and employment opportunities, and increase youth access to adult mentoring and support.
  • Uforchange
    New Canadian and low-income youth living in and around St. James Town
  • Youth Media Arts Centre
    A youth led spoken word show that is broadcast on Radio Regent, also offers an opportunity for youth to learn DJ-ing and produce audio arts for public broadcast

Strategy to Support Gang Involved Youth Reports

Strategy to Support Gang Involved Youth Reports

The Ministry of Children and Youth Services, Youth Justice Services Division (YJSD) has been piloting the Strategy to Support Gang Involved Youth, a multi-year strategy comprised of various activities to support the rehabilitation and reintegration of youth who are gang involved, and/or at risk of gang involvement, as well as increase the capacity of youth justice staff to work with this specialized youth population.

One of the Strategy components included a provincial asset mapping of community strengths, needs, and supports available to help address complex issues related to gang involvement.


Other regional lead agency across the province included:

  • John Howard Society of Thunder Bay & District;
  • John Howard Society of Hamilton, Burlington & Area; and
  • Youth Services Bureau of Ottawa.


We are pleased to share with you the final Provincial Asset Mapping and Program Inventory Project report. While the report is reflective of a one-time gathering of information, it is a tool that can help to inform ongoing discussions at all levels regarding the service needs of this specialized youth population.

The full report can be accessed electronically in both English and French.

Strategy to Support Gang Involved Youth Reports:

If you have any questions regarding this project, please feel free to contact :

Robert Sears, Director, Client Services & Quality Improvement

Staff Resources

Client Voice Survey

Client Voice Survey

Government Forms

Health & Wellness

Jobs & Volunteer


  • List of Canadian Job Search Websites
  • How to Write a Resume
  • Canadian Hearing Society
    job-related counselling, help with interviews, interpreters, job accommodations and supports (TTYs and other communication devices)(416) 928 2504
  • Career Horizons
    4-week pre-employment program for youth living in shelters, transitional housing, and other unstable conditions. Provide support in obtaining skills and training, furthering their education, and/or finding apprenticeship, volunteer, and employment opportunities.(416) 781 9898
  • Evergreen
    Volunteer program: help on the ground, behind the scenes, in the office, in the field and with the community; conduct research, deliver programs, plant trees, take photos and provide leadership(416) 596-1495
  • JVS Jewish Vocational Services
    Connects youth ages of 16-29 who are out of school and out of work through employment, school and/or training(416) 636-2481
  • Operation Springboard
    Provides pre-employment supports and job development for youth aged 16 and up, pre-employment supports for those on Ontario Works, and Summer Job development (and subsidies) for students (aged 15 – 30) who are returning to school in the fall.(416) 849-4421
  • St. Christopher HouseToronto Youth Job Corps
    Connecting youth (16-29 who are out of school and unemployed) to the workplace through employment, school, and/or training(416) 848-7980 ext. 228
  • VPI Employment Services
    Resume assistance, interview coaching, job marketing, help with employment related communications, group seminars, access to resources and technology(416) 784-9544 or 1-888-336-9500
  • YES – Youth Employment Services
    Provides employment counseling, training & job placement services for youth and adults; also Offers business skills training to youth who want to start their own business(416) 504-5516

LGBTQ2S Resources & Services

Trans Resources List:

1. In-Person Support for Families in Toronto:

Parent/caregiver  counselling and education for parents of trans  youth, and family counselling services for trans youth and their families. Click here for more information.

10-week group for parents of trans youth (13–21) focused on: strengthening parent-child relationships, promoting youth mental health & resilience, and learning about social & physical transition options. Click here for more information

Peer and social support groups (serving K-grade 9) provide opportunities for families and children to meet in a safe and inclusive space. A program of the TDSB’s Gender Based Violence Prevention Office. 416-898-0895.

Inclusive and positive services for LGBTQ children and youth served by CAS of Toronto, as well as LGBTQ families and care providers. 416-924-4640.

416-406-6378 (support); 416-406-1727 (general inquiries). Phone and group-based support for parents, family, and friends of LGBTQ youth.

Drop-in, parent-run, peer-support group for parents of trans children; every third Thursday monthly.

8-week social education series, and individual support for partners of trans people. 416-324-4180.

2. Online Resources for Families:

3. Literature for Families

LGBTQ Resources List:

Folder Name